Custom Hair By Catherine
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FAQ

Which technique is best suited for my hair type?

It really can vary depending on texture, condition of your hair, length, thickness, and lifestyle. There is not one "cookie cutter" answer for each type of hair to achieve the best result possible. This is why I always insist on a complimentary consultation beforehand. It is well worth the time for both of us.

Can I get hair extensions with my short hair?

Hair should be at least 6 inches in length from the scalp all the way around the head. Thicker hair or "wedge" type cuts may need to be longer.

Do hair extensions damage your hair?

It is my number 1 priority to maintain the health and integrity of the client's own hair. It depends on many factors such as the condition of your hair to begin with, the compatibility of the method with your type of hair, and proper maintenance/care. This is another reason why I insist on a consultation to make sure you are a good candidate for hair extensions. If I think your hair will be damaged, I won't recommend the extensions. I also utilize Keratin and OlaPlex treatments to help improve the clients own hair.

What is the duration of my extensions?

The hair will last at least 6 months on permanent attach methods such as sew in's and tape in's. Halo and clip in's last at least a year wearing them daily and much longer if wearing only occasionally. Of course, proper maintenance and care is a must.

How to choose the right color?

I match every hair extension personally and utilize several colors if need be to insure a perfect match to your own hair. You should come to the consultation with your own hair the color you prefer. You can schedule a color appointment first and then we can match your hair.

How to Wash and Dry your Hair Extensions?

It is usually pretty simple to wash and dry your hair. However, since you have more hair, it will probably take a little longer than before. I give everyone a detailed Maintenance Care sheet and go over the simplest ways to take care of the extensions. It does vary from type of hair, attachment, and style you wish to wear.

How are extensions attached?

I attach hair extensions using a Sew in Invis-Link method which is flat and undetectable. I also do tape in hair extensions. There are detailed photos and explanations on the Methods page of my website. I also make removable hair extensions such as HairWire Halo and clip ins. I do not offer any individual bonding or link methods as I feel they are too damaging for most people.

Are hair extensions right for me?

This is determined at your complimentary consultation. I have no way of knowing without seeing you and your hair, finding out your expectations, and determining if it's compatible with your lifestyle.

What types of extensions are there and how do they differ?

Please go to my Methods page for detailed descriptions and photos.

I am losing my hair. Should I use Great Lengths hair extensions?

I never recommend any permanent attach extensions if your hair is currently falling out. It will only exacerbate the problem. The safest method for people losing their hair is a removable HairWire Halo extension.

How much will it cost me?

Pricing varies depending on type of extension, how much hair is needed, how many colors, length, etc. This is all determined at the consultation. There is no obligation.

Can I reuse the extensions?

Yes

Is there any discomfort or irritability with the hair extensions?

Most people do not have issues with discomfort or irritability. However, if you have a sensitive scalp, you might get some irritation with the sew in method. The Halo's can be a little itchy at first. If you have a serious scalp condition such as psoriasis, you may not be a good candidate for permanent attached hair extensions.

What if I want to change my color while I have the hair extension in?

It is not recommended to lighten hair extensions as they already have been colored or lightly processed. This is why I want the client to have their own hair the color they want so I can match the hair to that. You can change to a darker color or add lowlights.

Do I have to use special shampoos or conditioners on my new hair extensions?

Yes, as I can't test every hair product out there. Hair extensions generally need to have verymoisturizing products that don't "gunk" up the hair. This is all detailed on your Maintenance Care sheet.

What kind of maintenance will I need?

Basically, the hair has to be removed entirely, and re-attached closer to the scalp like when you first had them put in. How often depends on the type of extensions you have, the texture of your own hair, and how fast it grows. Sew in hair extensions require maintenance every 5-7 weeks. Tape in's need maintenance every 6-9 weeks.

Do you have an exchange or refund policy?

Hair is a personal item and cannot be exchanged or returned due to the health code. Since the extensions I offer are custom made, one a deposit is placed you can't change your mind, etc. Though rare, if there are any issues with the hair, I will gladly replace it as long as the correct products are used and regular maintenance appointments are kept.

What forms of payment you accept?

Cash, Checks, or Quickpay with Zelle (most banks have) on deposits for hair only. No credit cards.

Is there a consultation fee?

No, but an appointment is always necessary. Consultations are complimentary.

917-482-6493

FREE GIFT CERTIFICATE for $75 off Located in Manhattan, New York
Complimentary Consultation
by Appointment Only
Customhairbycatherine@yahoo.com

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catarineMy philosophy is to enhance your hair with extensions while maintaining or improving the health of your own hair. I am committed to finding the best hair, techniques and products to give you the client a top quality result. I offer personal service, experience, high quality, and integrity to my customers in NYC and surrounding areas. You also benefit from hair extensions that look and feel real because you’re receiving a customized service from a Hair Extension Specialist . Buying hair online and finding a hairdresser to install is not the same as a professional application from a knowledgeable Specialist with Custom quality hair. There are many "mass marketed" hair extension systems out there that "claim" they do not damage your own hair. Unfortunately, in my 25 years of experience with hair extensions, I have found that many times this is not true. I always recommend thoroughly investigating your options.

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